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Frequest Asked Questions

Want to check the status of your order? We can help.

General

  • How can I check the status of my order?

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  • Why can't I place an order for delivery online?

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  • Can I place an order online to be delivered outside of Klang Valley?

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Orders

  • My order was rescheduled, and I no longer want delivery. Can I pick up my order from my nearest store location instead?

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  • an I add items to my order?

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  • Can I remove items from my orders?

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  • What do I do if I need to cancel or reschedule my online order?

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Missing items

  • What should I do if items are missing from my delivery order?

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  • What should I do if my order is marked as delivered but I didn't receive it?

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  • What should I do if I'm missing a part from my package?

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Damaged items

  • What should I do if my item is damaged?

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  • I purchased an item from 99 Speed Mart and it's not working. What should I do?

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Missing parts

  • If parts of my product is missing in the package, can you send them to me?

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  • If parts of my product are missing, what should I do?

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  • I need replacement parts, what should I do?

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